Enterprise IT operator.
Systems-minded support leader.
I support enterprise applications at the University of Illinois Chicago, including Canvas and other vendor-managed systems used by 35,000+ people. My work spans application administration, help desk process, people management, documentation, and practical automation.
Professional Overview
Enterprise application administrator, people manager, and help desk manager focused on support quality and practical automation.
Technical Experience
Certifications
The Journey
How I found my way into IT.
Home Lab Catalyst
My home lab started with an OPNSense router, an Unraid server, and a lot of trial and error. It helped me realize I loved IT and taught me the practical troubleshooting, networking, and systems skills I needed to start a career.
Executive IT Support
I provided dedicated Windows and systems support for the C-Suite of a multi-billion dollar insurance company.
Systems Administrator at UIC
I support enterprise applications at institutional scale, including Canvas, vendor coordination, documentation, help desk workflow improvement, and people management.
Master's in MIS (Fall 2026)
I am beginning a Master's in Management Information Systems to connect infrastructure work, business process, and technical leadership.